As Introduced 1
122nd General Assembly 4
Regular Session S. B. No. 5 5
1997-1998 6
SENATORS HOWARD-DRAKE 8
10
A B I L L
To enact sections 4742.01 to 4742.08 of the Revised 12
Code to establish training and continuing 13
education requirements for emergency service 14
telecommunicators, to require the state board of 15
education to develop and administer a training
program for emergency service telecommunicators, 16
to allow public agency telecommunicators to be 17
trained in the program at no tuition or materials
charge to the agency or telecommunicator, and to 18
make an appropriation. 19
BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF OHIO: 21
Section 1. That sections 4742.01, 4742.02, 4742.03, 23
4742.04, 4742.05, 4742.06, 4742.07, and 4742.08 of the Revised 24
Code be enacted to read as follows: 25
Sec. 4742.01. AS USED IN THIS CHAPTER: 27
(A) "EMERGENCY SERVICE PROVIDER" HAS THE SAME MEANING AS 30
IN SECTION 4931.40 OF THE REVISED CODE. 31
(B) "EMERGENCY SERVICE TELECOMMUNICATOR" MEANS AN 34
INDIVIDUAL EMPLOYED BY AN EMERGENCY SERVICE PROVIDER, WHOSE 35
PRIMARY RESPONSIBILITY IS TO BE AN OPERATOR FOR THE RECEIPT OR 36
PROCESSING OF CALLS FOR EMERGENCY SERVICES MADE BY TELEPHONE, 37
RADIO, OR OTHER ELECTRONIC MEANS. 38
Sec. 4742.02. (A) FOR THE PURPOSES OF THIS CHAPTER, A 41
BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING SHALL 42
INCLUDE, BUT NOT BE LIMITED TO, BOTH OF THE FOLLOWING: 43
(1) AT LEAST FORTY HOURS OF INSTRUCTION OR TRAINING; 45
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(2) INSTRUCTIONAL OR TRAINING UNITS IN ALL OF THE 47
FOLLOWING SUBJECTS: 48
(a) THE ROLE OF THE EMERGENCY SERVICE TELECOMMUNICATOR; 51
(b) EFFECTIVE COMMUNICATION SKILLS; 53
(c) EMERGENCY SERVICE TELECOMMUNICATOR LIABILITY; 55
(d) TELEPHONE TECHNIQUES; 57
(e) REQUIREMENTS OF THE "AMERICANS WITH DISABILITIES ACT 60
OF 1990," 104 STAT. 327, 42 U.S.C. 12101, AS AMENDED, THAT 61
PERTAIN TO EMERGENCY SERVICE TELECOMMUNICATORS; 62
(f) HANDLING HYSTERICAL AND SUICIDAL CALLERS; 64
(g) LAW ENFORCEMENT TERMINOLOGY; 66
(h) FIRE SERVICE TERMINOLOGY; 68
(i) EMERGENCY MEDICAL SERVICE TERMINOLOGY; 70
(j) EMERGENCY CALL PROCESSING GUIDES FOR LAW ENFORCEMENT; 73
(k) EMERGENCY CALL PROCESSING GUIDES FOR FIRE SERVICE; 76
(l) EMERGENCY CALL PROCESSING GUIDES FOR EMERGENCY MEDICAL 79
SERVICE;
(m) RADIO BROADCAST TECHNIQUES; 81
(n) DISASTER PLANNING; 83
(o) POLICE OFFICER SURVIVAL, FIRE OR EMERGENCY MEDICAL 86
SERVICE SCENE SAFETY, OR BOTH POLICE OFFICER SURVIVAL AND FIRE OR 87
EMERGENCY MEDICAL SERVICE SCENE SAFETY. 88
(B) FOR THE PURPOSES OF THIS CHAPTER, CONTINUING EDUCATION 91
COURSEWORK IN EMERGENCY SERVICE TELECOMMUNICATOR TRAINING SHALL 92
CONSIST OF REVIEW AND ADVANCED TRAINING AND INSTRUCTION IN THE 93
SUBJECTS LISTED IN DIVISION (A)(2) OF THIS SECTION. 95
Sec. 4742.03. EXCEPT AS PROVIDED IN SECTION 4742.04 OF THE 98
REVISED CODE, ON AND AFTER THE DATE THAT IS TWO YEARS AFTER THE 100
EFFECTIVE DATE OF THIS SECTION, NO PERSON SHALL BE EMPLOYED AS AN 101
EMERGENCY SERVICE TELECOMMUNICATOR WITHOUT COMPLYING WITH 102
DIVISIONS (A) AND (B) OF THIS SECTION. 103
(A) A PERSON COMPLIES WITH DIVISION (A) OF THIS SECTION IF 106
EITHER OF THE FOLLOWING APPLIES TO THE PERSON:
(1) THE PERSON HAS BEEN CERTIFIED UNDER SECTION 4742.06 OR 109
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4742.07 OF THE REVISED CODE AS HAVING SUCCESSFULLY COMPLETED A 111
BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING; 112
(2) THE PERSON HAS BEEN CERTIFIED UNDER SECTION 4742.08 OF 115
THE REVISED CODE AS POSSESSING WORK EXPERIENCE AND TRAINING 116
EQUIVALENT TO HAVING SUCCESSFULLY COMPLETED A BASIC COURSE OF 117
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING. 118
(B) A PERSON COMPLIES WITH DIVISION (B) OF THIS SECTION IF 121
THE PERSON SUCCESSFULLY COMPLETES AT LEAST EIGHT HOURS OF 122
CONTINUING EDUCATION COURSEWORK IN EMERGENCY SERVICE
TELECOMMUNICATOR TRAINING DURING EACH TWO-YEAR PERIOD AFTER THE 123
PERSON FIRST OBTAINS THE CERTIFICATION REFERRED TO IN DIVISION 125
(A) OF THIS SECTION.
Sec. 4742.04. DURING THE FIRST TWELVE MONTHS AFTER 128
BEGINNING EMPLOYMENT WITH AN EMERGENCY SERVICE PROVIDER, A PERSON 129
MAY BE EMPLOYED AS AN EMERGENCY SERVICE TELECOMMUNICATOR WITHOUT 130
COMPLYING WITH SECTION 4742.03 OF THE REVISED CODE. AFTER THAT 131
TWELVE-MONTH PERIOD, THE PERSON SHALL CONTINUE TO BE EMPLOYED AS 132
AN EMERGENCY SERVICE TELECOMMUNICATOR ONLY IF THE PERSON COMPLIES 133
WITH SECTION 4742.03 OF THE REVISED CODE. 135
Sec. 4742.05. (A) THE STATE BOARD OF EDUCATION SHALL 138
DEVELOP A PROGRAM TO PROVIDE EMERGENCY SERVICE TELECOMMUNICATOR 139
TRAINING, AND SHALL IMPLEMENT THE PROGRAM NOT MORE THAN ONE YEAR 140
AFTER THE EFFECTIVE DATE OF THIS SECTION. IN DEVELOPING THE 141
PROGRAM, THE STATE BOARD SHALL ACCEPT AND CONSIDER SUGGESTIONS 142
FROM ANY POLITICAL SUBDIVISION, EMERGENCY SERVICE PROVIDER, OR 143
OTHER ENTITY, WHETHER LOCATED WITHIN OR OUTSIDE OF THIS STATE, 144
THAT OFFERS SUGGESTIONS. THE PROGRAM SHALL INCLUDE ALL OF THE 145
FOLLOWING:
(1) A CURRICULUM FOR A BASIC COURSE OF EMERGENCY SERVICE 147
TELECOMMUNICATOR TRAINING THAT CONFORMS TO THE REQUIREMENTS OF 148
DIVISION (A) OF SECTION 4742.02 OF THE REVISED CODE; 150
(2) A CURRICULUM FOR CONTINUING EDUCATION COURSEWORK IN 152
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT CONFORMS TO THE 153
REQUIREMENTS OF DIVISION (B) OF SECTION 4742.02 OF THE REVISED 156
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CODE;
(3) STANDARDS AND EXAMINATIONS TO BE USED IN THE PROGRAM 158
TO CERTIFY THAT A PERSON HAS SUCCESSFULLY COMPLETED A BASIC 159
COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING OR 160
CONTINUING EDUCATION COURSEWORK IN EMERGENCY SERVICE 161
TELECOMMUNICATOR TRAINING; 162
(4) IMPLEMENTATION OF THE TRAINING PROGRAM AT VOCATIONAL 164
EDUCATION CENTERS THAT ARE APPROVED BY THE BOARD TO OFFER 165
VOCATIONAL EDUCATION; 166
(5) THE PROVISION AT LEAST EIGHT TIMES PER YEAR OF A BASIC 169
COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING AT
DIFFERENT VOCATIONAL EDUCATION CENTERS AROUND THIS STATE SELECTED 171
TO REASONABLY ACCOMMODATE PERSONS REQUESTING THE TRAINING 172
PURSUANT TO DIVISION (A) OF SECTION 4742.06 OF THE REVISED CODE; 173
(6) A REQUIREMENT THAT ANY EMPLOYEE OF AN EMERGENCY 175
SERVICE PROVIDER CAN ENROLL IN AND COMPLETE ANY COURSE OFFERED 177
UNDER THE PROGRAM AT NO CHARGE BY THE STATE BOARD TO THE EMPLOYEE
OR PROVIDER. THE TUITION AND MATERIALS COSTS FOR TRAINING SUCH 178
EMPLOYEES UNDER THE PROGRAM SHALL BE PAID FROM THE EMERGENCY 180
SERVICE TELECOMMUNICATOR TRAINING FUND UNDER DIVISION (B) OF THIS 182
SECTION.
(B) THE EMERGENCY SERVICE TELECOMMUNICATOR TRAINING FUND 185
IS HEREBY ESTABLISHED IN THE STATE TREASURY. THE STATE BOARD OF 186
EDUCATION SHALL USE MONEY IN THE FUND ONLY FOR THE FOLLOWING 187
PURPOSES:
(1) TO DEVELOP THE EMERGENCY SERVICE TELECOMMUNICATOR 189
TRAINING PROGRAM REQUIRED UNDER DIVISION (A) OF THIS SECTION; 191
(2) TO PAY THE STATE BOARD'S COSTS OF TRAINING EMPLOYEES 193
OF EMERGENCY SERVICE PROVIDERS AT COURSES OFFERED UNDER THE 194
PROGRAM. 195
(C) THE STATE BOARD OF EDUCATION, IN ACCORDANCE WITH 198
CHAPTER 119. OF THE REVISED CODE, MAY ADOPT RULES NECESSARY TO 199
DEVELOP AND ADMINISTER THE TRAINING PROGRAM UNDER THIS SECTION. 200
Sec. 4742.06. (A) A PERSON MAY COMPLY WITH DIVISION 203
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(A)(1) OF SECTION 4742.03 OF THE REVISED CODE BY SUCCESSFULLY 205
COMPLETING A BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR 206
TRAINING THAT IS CONDUCTED AS PART OF THE PROGRAM ADMINISTERED BY 207
THE STATE BOARD OF EDUCATION UNDER SECTION 4742.05 OF THE REVISED 209
CODE. IF A PERSON SUCCESSFULLY COMPLETES THE COURSE, THE STATE 210
BOARD OF EDUCATION OR A DESIGNEE OF THE BOARD SHALL CERTIFY THE 211
PERSON'S SUCCESSFUL COMPLETION. 212
(B) A PERSON MAY ACCUMULATE HOURS TOWARD COMPLYING WITH 215
DIVISION (B) OF SECTION 4742.03 OF THE REVISED CODE BY 218
SUCCESSFULLY COMPLETING CONTINUING EDUCATION COURSEWORK IN 219
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT IS CONDUCTED AS 220
PART OF THE PROGRAM ADMINISTERED BY THE STATE BOARD OF EDUCATION 221
UNDER SECTION 4742.05 OF THE REVISED CODE. IF A PERSON 223
SUCCESSFULLY COMPLETES THE COURSEWORK, THE STATE BOARD OF 224
EDUCATION OR A DESIGNEE OF THE BOARD SHALL CERTIFY THE PERSON'S 225
SUCCESSFUL COMPLETION. 226
Sec. 4742.07. (A) A PERSON MAY COMPLY WITH DIVISION 229
(A)(1) OF SECTION 4742.03 OF THE REVISED CODE BY SUCCESSFULLY 230
COMPLETING A BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR 231
TRAINING THAT IS CONDUCTED BY OR UNDER THE DIRECTION OF AN 232
EMERGENCY SERVICE PROVIDER. PRIOR TO SUCH A COURSE BEING 233
CONDUCTED, THE EMERGENCY SERVICE PROVIDER SHALL CERTIFY THAT THE 234
COURSE MEETS THE REQUIREMENTS OF DIVISION (A) OF SECTION 4742.02 235
OF THE REVISED CODE. IF A PERSON SUCCESSFULLY COMPLETES THE 237
COURSE, THE EMERGENCY SERVICE PROVIDER SHALL CERTIFY THE PERSON'S 238
SUCCESSFUL COMPLETION.
(B) A PERSON MAY ACCUMULATE HOURS TOWARD COMPLYING WITH 240
DIVISION (B) OF SECTION 4742.03 OF THE REVISED CODE BY 242
SUCCESSFULLY COMPLETING CONTINUING EDUCATION COURSEWORK IN 243
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT IS CONDUCTED BY 244
OR UNDER THE DIRECTION OF AN EMERGENCY SERVICE PROVIDER. PRIOR 245
TO SUCH COURSEWORK BEING CONDUCTED, THE EMERGENCY SERVICE 246
PROVIDER SHALL CERTIFY THAT THE COURSEWORK MEETS THE REQUIREMENTS 247
OF DIVISION (B) OF SECTION 4742.02 OF THE REVISED CODE. IF A 249
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PERSON SUCCESSFULLY COMPLETES THE COURSEWORK, THE EMERGENCY 250
SERVICE PROVIDER SHALL CERTIFY THE PERSON'S SUCCESSFUL 251
COMPLETION.
Sec. 4742.08. WITH REGARD TO A PERSON WHO BEGINS 254
EMPLOYMENT WITH AN EMERGENCY SERVICE PROVIDER BEFORE THE
EFFECTIVE DATE OF THIS SECTION AND CONTINUES TO BE EMPLOYED BY 255
THE PROVIDER ON THE EFFECTIVE DATE OF THIS SECTION, THE EMERGENCY 257
SERVICE PROVIDER MAY CERTIFY THAT THE PERSON POSSESSES WORK 258
EXPERIENCE AND TRAINING EQUIVALENT TO HAVING SUCCESSFULLY
COMPLETED A BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR 259
TRAINING. A PERSON WHO RECEIVES SUCH A CERTIFICATION COMPLIES 260
WITH DIVISION (A)(2) OF SECTION 4742.03 OF THE REVISED CODE. 262
Section 2. A person who begins employment as an emergency 264
service telecommunicator with an emergency service provider 265
during the period starting on the effective date of section 266
4742.03 of the Revised Code and ending one year after the 267
effective date of that section shall comply with the
certification requirement of division (A)(1) of that section no 268
later than two years after the effective date of that section. A 269
person who begins employment as an emergency service 270
telecommunicator with an emergency service provider during the 271
period starting one year after the effective date of section 272
4742.03 of the Revised Code and ending two years after that
effective date shall comply with the certification requirement of 273
division (A)(1) of that section during the first twelve months 274
after beginning that employment.
Section 3. Within ten working days after either the 277
effective date of this act or July 1, 1997, whichever is later,
the Director of Budget and Management shall transfer $500,000 278
from the General Revenue Fund to the Emergency Service 279
Telecommunicator Training Fund (Fund 4M4) to be used by the 280
Department of Education pursuant to section 4742.05 of the 281
Revised Code. The Director shall transfer the same amount to be
used for the same purpose within ten working days after July 1, 282
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1998.
Section 4. All items in this section are hereby 284
appropriated as designated out of moneys in the state treasury to 285
the credit of the State Special Revenue Fund Group. For all 286
appropriations made in this act, those in the first column are 287
for fiscal year 1998 and those in the second column are for
fiscal year 1999. The appropriations made in this act are in 288
addition to any other appropriations made for the 1997-1999 289
biennium.
EDU DEPARTMENT OF EDUCATION 290
State Special Revenue Fund Group 293
4M4 200-637 Emergency Service 295
Telecommunicator
Training Fund $ 500,000 $ 500,000 297
Total State Special Revenue Fund $ 500,000 $ 500,000 300
Group
TOTAL ALL BUDGET FUND GROUPS $ 500,000 $ 500,000 303
Emergency Service Telecommunicator Training 306
The foregoing appropriation item 200-637, Emergency Service 308
Telecommunicator Training Fund, shall be used by the Department 309
of Education for the purpose of developing an emergency service 310
telecommunicator training program and to pay the costs of 311
training employees of emergency service providers at courses
offered under the program, pursuant to section 4742.05 of the 312
Revised Code.
Within the limits set forth in this act, the Director of 314
Budget and Management shall establish accounts indicating the 315
source and amount of funds for each appropriation made in this 316
act, and shall determine the form and manner in which 317
appropriation accounts shall be maintained. Expenditures from
appropriations contained in this act shall be accounted for as 318
though made by the main appropriations act of the 122nd General 319
Assembly.
The appropriations made in this act are subject to all 321
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provisions of the main appropriations act for the 1997-1999 322
biennium which are generally applicable to the State Special 324
Revenue Fund Group.
Section 5. The codified and uncodified sections of law 326
contained in this act are not subject to the referendum. 327
Therefore, under Ohio Constitution, Article II, Section 1d and 328
section 1.471 of the Revised Code, the codified and uncodified 329
sections of law contained in this act go into immediate effect
when this act becomes law. 330