As Passed by the Senate 1
122nd General Assembly 4
Regular Session Am. Sub. S. B. No. 5 5
1997-1998 6
SENATORS HOWARD-DRAKE-B. JOHNSON-BLESSING-OELSLAGER-KEARNS- 8
CARNES-FINAN-DiDONATO-DIX-HAGAN-RAY-BLESSING-GAETH 9
11
A B I L L
To enact sections 4742.01 to 4742.04 of the Revised 13
Code to establish a program of training and 14
continuing education for emergency service 15
telecommunicators and require the state board of 16
education to develop and administer the program, 17
to allow employees of emergency service providers
to be trained in the program at no charge to the 19
providers or employees, and to make an
appropriation. 20
BE IT ENACTED BY THE GENERAL ASSEMBLY OF THE STATE OF OHIO: 22
Section 1. That sections 4742.01, 4742.02, 4742.03, and 24
4742.04 of the Revised Code be enacted to read as follows: 26
Sec. 4742.01. AS USED IN THIS CHAPTER: 28
(A) "EMERGENCY SERVICE PROVIDER" HAS THE SAME MEANING AS 31
IN SECTION 4931.40 OF THE REVISED CODE. 32
(B) "EMERGENCY SERVICE TELECOMMUNICATOR" MEANS AN 35
INDIVIDUAL EMPLOYED BY AN EMERGENCY SERVICE PROVIDER, WHOSE 36
PRIMARY RESPONSIBILITY IS TO BE AN OPERATOR FOR THE RECEIPT OR 37
PROCESSING OF CALLS FOR EMERGENCY SERVICES MADE BY TELEPHONE, 38
RADIO, OR OTHER ELECTRONIC MEANS. 39
Sec. 4742.02. (A) THE STATE BOARD OF EDUCATION, IN 42
CONJUNCTION WITH EMERGENCY SERVICE PROVIDERS, SHALL DEVELOP A
PROGRAM TO PROVIDE EMERGENCY SERVICE TELECOMMUNICATOR TRAINING, 44
AND SHALL IMPLEMENT THE PROGRAM NOT MORE THAN ONE YEAR AFTER THE 45
EFFECTIVE DATE OF THIS SECTION. IN DEVELOPING THE PROGRAM, THE 46
2
STATE BOARD AND THE EMERGENCY SERVICE PROVIDERS SHALL ACCEPT AND 47
CONSIDER SUGGESTIONS FROM ANY POLITICAL SUBDIVISION OR OTHER 48
ENTITY, WHETHER LOCATED WITHIN OR OUTSIDE OF THIS STATE, THAT 49
OFFERS SUGGESTIONS. THE PROGRAM SHALL INCLUDE ALL OF THE 50
FOLLOWING:
(1) A CURRICULUM FOR A BASIC COURSE OF EMERGENCY SERVICE 52
TELECOMMUNICATOR TRAINING THAT CONFORMS TO THE REQUIREMENTS OF 53
DIVISION (A) OF SECTION 4742.03 OF THE REVISED CODE; 55
(2) A CURRICULUM FOR CONTINUING EDUCATION COURSEWORK IN 57
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT CONFORMS TO THE 58
REQUIREMENTS OF DIVISION (B) OF SECTION 4742.03 OF THE REVISED 61
CODE;
(3) STANDARDS AND EXAMINATIONS TO BE USED IN THE PROGRAM 63
TO CERTIFY THAT A PERSON HAS SUCCESSFULLY COMPLETED A BASIC 64
COURSE OF, OR CONTINUING EDUCATION COURSEWORK IN, EMERGENCY 65
SERVICE TELECOMMUNICATOR TRAINING;
(4) IMPLEMENTATION OF THE TRAINING PROGRAM AT VOCATIONAL 67
EDUCATION CENTERS THAT ARE APPROVED BY THE BOARD TO OFFER 68
VOCATIONAL EDUCATION; 69
(5) THE PROVISION AT LEAST EIGHT TIMES PER YEAR OF A BASIC 72
COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING AT
DIFFERENT VOCATIONAL EDUCATION CENTERS AROUND THIS STATE SELECTED 74
TO REASONABLY ACCOMMODATE PERSONS REQUESTING THE TRAINING; 75
(6) A REQUIREMENT THAT ANY EMPLOYEE OF AN EMERGENCY 77
SERVICE PROVIDER MAY ENROLL IN AND COMPLETE ANY COURSE OFFERED 79
UNDER THE PROGRAM AT NO CHARGE BY THE STATE BOARD TO THE EMPLOYEE
OR PROVIDER. THE TUITION AND MATERIALS COSTS FOR TRAINING SUCH 80
EMPLOYEES UNDER THE PROGRAM SHALL BE PAID FROM THE EMERGENCY 82
SERVICE TELECOMMUNICATOR TRAINING FUND CREATED UNDER DIVISION (B) 84
OF THIS SECTION.
(B) THE EMERGENCY SERVICE TELECOMMUNICATOR TRAINING FUND 87
IS HEREBY ESTABLISHED IN THE STATE TREASURY. THE STATE BOARD OF 88
EDUCATION SHALL USE MONEY IN THE FUND ONLY FOR THE FOLLOWING 89
PURPOSES:
3
(1) TO DEVELOP THE EMERGENCY SERVICE TELECOMMUNICATOR 91
TRAINING PROGRAM REQUIRED UNDER DIVISION (A) OF THIS SECTION; 93
(2) TO PAY THE COMPENSATION OF STATE BOARD OF EDUCATION 95
EMPLOYEES WHO ADMINISTER THE PROGRAM AND THE STATE BOARD'S COSTS 96
OF TRAINING EMPLOYEES OF EMERGENCY SERVICE PROVIDERS AT COURSES 98
OFFERED UNDER THE PROGRAM. 99
(C) THE STATE BOARD OF EDUCATION, IN ACCORDANCE WITH 102
CHAPTER 119. OF THE REVISED CODE, SHALL ADOPT RULES NECESSARY TO 103
DEVELOP AND ADMINISTER THE TRAINING PROGRAM UNDER THIS SECTION. 104
Sec. 4742.03. (A) A PERSON MAY OBTAIN CERTIFICATION AS AN 106
EMERGENCY SERVICE TELECOMMUNICATOR BY SUCCESSFULLY COMPLETING A 107
BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT 108
IS CONDUCTED BY THE STATE BOARD OF EDUCATION UNDER SECTION 109
4742.02 OF THE REVISED CODE. THE BASIC COURSE OF EMERGENCY
SERVICE TELECOMMUNICATOR TRAINING SHALL INCLUDE, BUT NOT BE 110
LIMITED TO, BOTH OF THE FOLLOWING: 111
(1) AT LEAST FORTY HOURS OF INSTRUCTION OR TRAINING; 113
(2) INSTRUCTIONAL OR TRAINING UNITS IN ALL OF THE 115
FOLLOWING SUBJECTS: 116
(a) THE ROLE OF THE EMERGENCY SERVICE TELECOMMUNICATOR; 119
(b) EFFECTIVE COMMUNICATION SKILLS; 121
(c) EMERGENCY SERVICE TELECOMMUNICATOR LIABILITY; 123
(d) TELEPHONE TECHNIQUES; 125
(e) REQUIREMENTS OF THE "AMERICANS WITH DISABILITIES ACT 128
OF 1990," 104 STAT. 327, 42 U.S.C. 12101, AS AMENDED, THAT 129
PERTAIN TO EMERGENCY SERVICE TELECOMMUNICATORS; 130
(f) HANDLING HYSTERICAL AND SUICIDAL CALLERS; 132
(g) LAW ENFORCEMENT TERMINOLOGY; 134
(h) FIRE SERVICE TERMINOLOGY; 136
(i) EMERGENCY MEDICAL SERVICE TERMINOLOGY; 138
(j) EMERGENCY CALL PROCESSING GUIDES FOR LAW ENFORCEMENT; 141
(k) EMERGENCY CALL PROCESSING GUIDES FOR FIRE SERVICE; 144
(l) EMERGENCY CALL PROCESSING GUIDES FOR EMERGENCY MEDICAL 147
SERVICE;
4
(m) RADIO BROADCAST TECHNIQUES; 149
(n) DISASTER PLANNING; 151
(o) POLICE OFFICER SURVIVAL, FIRE OR EMERGENCY MEDICAL 154
SERVICE SCENE SAFETY, OR BOTH POLICE OFFICER SURVIVAL AND FIRE OR 155
EMERGENCY MEDICAL SERVICE SCENE SAFETY. 156
(B) A PERSON MAY MAINTAIN CERTIFICATION AS AN EMERGENCY 158
SERVICE TELECOMMUNICATOR BY SUCCESSFULLY COMPLETING AT LEAST 159
EIGHT HOURS OF CONTINUING EDUCATION COURSEWORK IN EMERGENCY 160
SERVICE TELECOMMUNICATOR TRAINING DURING EACH TWO-YEAR PERIOD 161
AFTER A PERSON FIRST OBTAINS THE CERTIFICATION REFERRED TO IN 162
DIVISION (A) OF THIS SECTION. THE CONTINUING EDUCATION 163
COURSEWORK SHALL CONSIST OF REVIEW AND ADVANCED TRAINING AND 164
INSTRUCTION IN THE SUBJECTS LISTED IN DIVISION (A)(2) OF THIS 165
SECTION. 166
(C) IF A PERSON SUCCESSFULLY COMPLETES THE BASIC COURSE OF 168
EMERGENCY SERVICE TELECOMMUNICATOR TRAINING DESCRIBED IN DIVISION 169
(A) OF THIS SECTION, THE STATE BOARD OF EDUCATION OR A DESIGNEE 170
OF THE BOARD SHALL CERTIFY THE PERSON'S SUCCESSFUL COMPLETION. 171
THE BOARD SHALL SEND A COPY OF THE CERTIFICATION TO THE PERSON 172
AND TO THE EMERGENCY SERVICE PROVIDER BY WHOM THE PERSON IS 173
EMPLOYED.
IF A PERSON SUCCESSFULLY COMPLETES THE CONTINUING EDUCATION 175
COURSEWORK DESCRIBED IN DIVISION (B) OF THIS SECTION, THE STATE 176
BOARD OF EDUCATION OR A DESIGNEE OF THE BOARD SHALL CERTIFY THE 177
PERSON'S SUCCESSFUL COMPLETION. THE BOARD SHALL SEND A COPY OF 178
THE CERTIFICATION TO THE PERSON AND TO THE EMERGENCY SERVICE 179
PROVIDER BY WHOM THE PERSON IS EMPLOYED.
Sec. 4742.04. (A) A PERSON MAY OBTAIN CERTIFICATION AS AN 182
EMERGENCY SERVICE TELECOMMUNICATOR BY SUCCESSFULLY COMPLETING A 184
BASIC COURSE OF EMERGENCY SERVICE TELECOMMUNICATOR TRAINING THAT 185
IS CONDUCTED BY OR UNDER THE DIRECTION OF AN EMERGENCY SERVICE 186
PROVIDER. PRIOR TO SUCH A COURSE BEING CONDUCTED, THE EMERGENCY 187
SERVICE PROVIDER SHALL CERTIFY THAT THE COURSE MEETS THE 188
REQUIREMENTS OF DIVISION (A) OF SECTION 4742.03 OF THE REVISED 189
5
CODE. IF A PERSON SUCCESSFULLY COMPLETES THE COURSE, THE 190
EMERGENCY SERVICE PROVIDER SHALL CERTIFY THE PERSON'S SUCCESSFUL 191
COMPLETION.
(B) A PERSON MAY MAINTAIN CERTIFICATION AS AN EMERGENCY 194
SERVICE TELECOMMUNICATOR BY SUCCESSFULLY COMPLETING CONTINUING 196
EDUCATION COURSEWORK IN EMERGENCY SERVICE TELECOMMUNICATOR 197
TRAINING THAT IS CONDUCTED BY OR UNDER THE DIRECTION OF AN 198
EMERGENCY SERVICE PROVIDER. PRIOR TO SUCH COURSEWORK BEING 199
CONDUCTED, THE EMERGENCY SERVICE PROVIDER SHALL CERTIFY THAT THE 200
COURSEWORK MEETS THE REQUIREMENTS OF DIVISION (B) OF SECTION 201
4742.03 OF THE REVISED CODE. IF A PERSON SUCCESSFULLY COMPLETES 203
THE COURSEWORK, THE EMERGENCY SERVICE PROVIDER SHALL CERTIFY THE 204
PERSON'S SUCCESSFUL COMPLETION.
(C) UPON CERTIFICATION OF A PERSON UNDER DIVISION (A) OR 207
(B) OF THIS SECTION, THE EMERGENCY SERVICE PROVIDER THAT
CERTIFIES THE PERSON SHALL SEND A COPY OF THE CERTIFICATION TO 208
THE PERSON AND TO THE EMERGENCY SERVICE PROVIDER BY WHOM THE 210
PERSON IS EMPLOYED UNLESS THE EMERGENCY SERVICE PROVIDER
CERTIFYING THE PERSON IS THE PERSON'S EMPLOYER. 211
Section 2. Within ten working days after either the 214
effective date of this section or July 1, 1997, whichever is
later, the Director of Budget and Management shall transfer 215
$250,000 from the General Revenue Fund to the Emergency Service 216
Telecommunicator Training Fund (Fund 4M4) to be used by the 217
Department of Education pursuant to section 4742.02 of the 218
Revised Code. The Director shall transfer the same amount to be
used for the same purpose within ten working days after July 1, 219
1998.
Section 3. All items in this section are hereby 221
appropriated as designated out of moneys in the state treasury to 222
the credit of the State Special Revenue Fund Group. For all 223
appropriations made in this act, those in the first column are 224
for fiscal year 1998 and those in the second column are for
fiscal year 1999. The appropriations made in this act are in 225
6
addition to any other appropriations made for the 1997-1999 226
biennium.
EDU DEPARTMENT OF EDUCATION 227
State Special Revenue Fund Group 230
4M4 200-637 Emergency Service 232
Telecommunicator
Training Fund $ 250,000 $ 250,000 234
Total State Special Revenue Fund $ 250,000 $ 250,000 237
Group
TOTAL ALL BUDGET FUND GROUPS $ 250,000 $ 250,000 240
Emergency Service Telecommunicator Training 243
The foregoing appropriation item 200-637, Emergency Service 245
Telecommunicator Training Fund, shall be used by the Department 246
of Education for the purpose of developing an emergency service 247
telecommunicator training program and to pay the costs of 248
training employees of emergency service providers at courses
offered under the program, pursuant to section 4742.02 of the 249
Revised Code.
Within the limits set forth in this act, the Director of 251
Budget and Management shall establish accounts indicating the 252
source and amount of funds for each appropriation made in this 253
act, and shall determine the form and manner in which 254
appropriation accounts shall be maintained. Expenditures from
appropriations contained in this act shall be accounted for as 255
though made by H. B. 215 of the 122nd General Assembly. 256
The appropriations made in this act are subject to all 258
provisions of H. B. 215 for the 1997-1999 biennium that are 259
generally applicable to the State Special Revenue Fund Group. 261
Section 4. The codified and uncodified sections of law 263
contained in this act are not subject to the referendum. 264
Therefore, under Ohio Constitution, Article II, Section 1d and 265
section 1.471 of the Revised Code, the codified and uncodified 266
sections of law contained in this act go into immediate effect
when this act becomes law. 267