(3) The consumer reporting agency shall send a written | 46 |
confirmation of the placement of the security freeze to the | 47 |
consumer within ten business days. Upon placing the security | 48 |
freeze on the consumer's credit report, the consumer reporting | 49 |
agency shall provide the consumer with a unique personal | 50 |
identification number or password, or similar device to be used by | 51 |
the consumer when providing authorization for the release of his | 52 |
or her credit report for a specific period of time. | 53 |
(4) A consumer may allow the consumer's credit report, on | 54 |
which a security freeze has been placed, to be accessed for a | 55 |
specific period of time while a security freeze is in place by | 56 |
contacting the consumer reporting agency, using a point of contact | 57 |
designated by the consumer reporting agency, requesting that the | 58 |
security freeze be temporarily lifted, and providing the | 59 |
following: | 60 |
(5) A consumer reporting agency that receives a request from | 68 |
a consumer to temporarily lift a security freeze on a credit | 69 |
report pursuant to division (B)(4) of this section, shall comply | 70 |
with the request not later than three business days after | 71 |
receiving the request, unless the request is submitted | 72 |
electronically pursuant to division (B)(6) of this section after | 73 |
January 31, 2009, in which case the consumer reporting agency | 74 |
shall comply with the request within fifteen minutes of receipt. | 75 |
(6) A consumer reporting agency shall choose and develop a | 76 |
contact method to receive and process a consumer's request to | 77 |
temporarily remove a security freeze from a consumer's credit | 78 |
report within fifteen minutes of receipt. The contact method | 79 |
chosen by the consumer reporting agency may include the use of | 80 |
fax, internet, other electronic means, or telephone and shall be | 81 |
made available to consumers not later than January 31, 2009, after | 82 |
which a consumer reporting agency shall comply with any such | 83 |
request, that is received by a consumer reporting agency between | 84 |
6:00 a.m. and 9:30 p.m. eastern time, within fifteen minutes | 85 |
unless any of the following applies: | 86 |
(b) The consumer reporting agency's ability to temporarily | 89 |
lift the security freeze within fifteen minutes is prevented by an | 90 |
act of God, including fire, earthquakes, hurricanes, storms, or | 91 |
similar natural disaster or phenomena; unauthorized or illegal | 92 |
acts by a third party, including terrorism, sabotage, riot, | 93 |
vandalism, labor strikes or disputes disrupting operations, or | 94 |
similar occurrence; operational interruption, including electrical | 95 |
failure, unanticipated delay in equipment or replacement part | 96 |
delivery, computer hardware or software failures inhibiting | 97 |
response time, or similar disruption; governmental action, | 98 |
including emergency orders or regulations, judicial or law | 99 |
enforcement action, or similar directives; regularly scheduled | 100 |
maintenance, during other than normal business hours of, or | 101 |
updates to, the consumer reporting agency's systems; or | 102 |
commercially reasonable maintenance of, or repair to, the consumer | 103 |
reporting agency's systems that is unexpected or unscheduled. | 104 |
(a) A person or entity, or a subsidiary, affiliate, or agent | 146 |
of that person or entity, or an assignee of a financial obligation | 147 |
owing by the consumer to that person or entity, or a prospective | 148 |
assignee of a financial obligation owing by the consumer to that | 149 |
person or entity in conjunction with the proposed purchase of the | 150 |
financial obligation, with which the consumer has or had prior to | 151 |
assignment an account or contract, including a demand deposit | 152 |
account, or to whom the consumer issued a negotiable instrument, | 153 |
for the purposes of reviewing the account or collecting the | 154 |
financial obligation owing for the account, contract, or | 155 |
negotiable instrument. For purposes of division (B)(12)(a) of this | 156 |
section, "reviewing the account" includes activities related to | 157 |
account maintenance, monitoring, credit line increases, and | 158 |
account upgrades and enhancements. | 159 |
(13) A consumer reporting agency may charge a consumer a fee | 188 |
of not more than ten dollars to place a security freeze on that | 189 |
consumer's credit report and a fee of not more than five dollars | 190 |
each to temporarily lift, or remove a security freeze on that | 191 |
consumer's credit report. Notwithstanding any charges authorized | 192 |
pursuant to this section, a consumer reporting agency shall not | 193 |
charge a fee to a victim of identity theft who has submitted a | 194 |
valid police report to the consumer reporting agency. | 195 |
(14) If a security freeze is in place, a consumer reporting | 196 |
agency shall not change any of the following official information | 197 |
in a consumer credit report without sending a written confirmation | 198 |
of the change to the consumer within thirty days of the change | 199 |
being posted to the consumer's file: name, date of birth, social | 200 |
security number, and address. Written confirmation is not required | 201 |
for technical modifications of a consumer's official information, | 202 |
including name and street abbreviations, complete spellings, or | 203 |
transposition of numbers or letters. In the case of an address | 204 |
change, the written confirmation shall be sent to both the new | 205 |
address and to the former address. | 206 |
(a) A consumer reporting agency that acts only as a reseller | 209 |
of credit information by assembling and merging information | 210 |
contained in the data base of another consumer reporting agency or | 211 |
multiple consumer credit reporting agencies, and does not maintain | 212 |
a permanent data base of credit information from which new | 213 |
consumer credit reports are produced. A consumer reporting agency | 214 |
acting as a reseller shall honor any security freeze placed on a | 215 |
consumer credit report by another consumer reporting agency. | 216 |
(c) A deposit account information service company, that | 221 |
issues reports regarding account closures due to fraud, | 222 |
substantial overdrafts, automated teller machine abuse, or similar | 223 |
negative information regarding a consumer, to inquiring banks or | 224 |
other financial institutions for use only in reviewing a consumer | 225 |
request for a deposit account at the inquiring bank or financial | 226 |
institution; | 227 |
You have a right to place a "security freeze" on your credit | 237 |
report, which will prohibit a consumer reporting agency from | 238 |
releasing information in your credit report without your express | 239 |
authorization. A security freeze must be requested in writing by | 240 |
certified mail. The security freeze is designed to prevent credit, | 241 |
loans, and services from being approved in your name without your | 242 |
consent. However, you should be aware that using a security freeze | 243 |
to take control over who gets access to the personal and financial | 244 |
information in your credit report may delay, interfere with, or | 245 |
prohibit the timely approval of any subsequent request or | 246 |
application you make regarding a new loan, credit, mortgage, | 247 |
government services or payments, rental housing, employment, | 248 |
investment, license, cellular phone, utilities, digital signature, | 249 |
internet credit card transaction, or other services, including an | 250 |
extension of credit at point of sale. When you place a security | 251 |
freeze on your credit report, you will be provided a personal | 252 |
identification number or password to use if you choose to remove | 253 |
the freeze on your credit report or authorize the release of your | 254 |
credit report for a period of time after the freeze is in place. | 255 |
To provide that authorization you must contact the consumer | 256 |
reporting agency and provide all of the following: | 257 |
A consumer reporting agency must authorize the release of | 263 |
your credit report not later than three business days after | 264 |
receiving the above information. A consumer reporting agency must | 265 |
choose and develop a contact method to receive and process a | 266 |
consumer's request to temporarily remove a security freeze from a | 267 |
consumer's credit report within fifteen minutes of receipt. The | 268 |
contact method chosen by the consumer reporting agency may include | 269 |
the use of fax, internet, other electronic means, or telephone and | 270 |
must be made available to consumers not later than January 31, | 271 |
2009. A security freeze does not apply to a person or entity, or | 272 |
its affiliates, or collection agencies acting on behalf of the | 273 |
person or entity, with which you have an existing account, that | 274 |
requests information in your credit report for the purposes of | 275 |
reviewing or collecting the account. Reviewing the account | 276 |
includes activities related to account maintenance, monitoring, | 277 |
credit line increases, and account upgrades and enhancements. | 278 |
You have a right to bring civil action against anyone, | 279 |
including a consumer reporting agency, who improperly obtains | 280 |
access to a file, knowingly or willfully misuses file data, or | 281 |
fails to correct inaccurate file data. Unless you are a victim of | 282 |
identity theft with a police report to verify the crimes, a | 283 |
consumer reporting agency has the right to charge you up to $10 to | 284 |
place a freeze on your credit report, up to $5 to temporarily lift | 285 |
a freeze on your credit report and up to $5 to remove a freeze | 286 |
from your credit report." | 287 |
(17) Any person who willfully fails to comply with any | 288 |
requirement imposed under this section with respect to any | 289 |
consumer is liable to that consumer for actual damages sustained | 290 |
by the consumer as a result of the failure for damages of not less | 291 |
than one hundred dollars and not more than one thousand dollars, | 292 |
such amount of punitive damages as the court may allow; and in the | 293 |
case of any successful action to enforce any liability under this | 294 |
section, the costs of the action together with reasonable | 295 |
attorney's fees as determined by the court. | 296 |
(18) Any person who obtains a consumer report, requests a | 297 |
security freeze, requests the temporary lift of a freeze, or | 298 |
requests the removal of a security freeze from a consumer | 299 |
reporting agency under false pretenses or in an attempt to violate | 300 |
federal or state law is liable to the consumer reporting agency | 301 |
for actual damages sustained by the consumer reporting agency or | 302 |
one thousand dollars whichever is greater. | 303 |
(20) Upon a finding by the court that an unsuccessful | 311 |
pleading, motion, or other paper filed in connection with an | 312 |
action under this section was filed in bad faith or for purposes | 313 |
of harassment, the court shall award, to the prevailing party, | 314 |
attorney's fees reasonable in relation to the work expended in | 315 |
responding to the pleading, motion, or other paper. | 316 |